🛡️ Moderator Guide
🟢 New here? Start with the Setup Guide to get your environment running quickly.
This guide explains the responsibilities and workflows for moderators on the Edmonton Accident & Near Miss Reporting Platform.
🔑 Becoming a Moderator
- Admins assign moderator roles to trusted users.
- Moderators can manage reports, comments, and users within the platform.
📋 Moderation Dashboard
The Moderation Dashboard is your main workspace. It provides:
- Pending reports awaiting review
- Flagged reports and comments
- User directory (for admins)
- Moderation history log (immutable)
📝 Reviewing Reports
Pending Reports
- Review details, location, severity, and any uploaded photos.
- Approve → Report is published.
- Reject → Report is hidden; reason must be logged.
Approved Reports
- Can be revisited if later flagged.
- Moderators may remove or reclassify if incorrect.
🚩 Handling Flags
When a user flags content:
1. Open the Flagged Content Queue.
2. Review the report or comment.
3. Choose an action:
- Dismiss → No violation found.
- Remove → Content violates guidelines.
4. Log a moderation note (required).
👥 User Management
- View user profiles (public/private).
- Apply bans/unbans:
- Temporary or permanent.
- Logged with a note in moderation history.
(Admins only: Promote/demote moderators and change user roles.)
🗂️ Moderation Log
- Every action is immutable and timestamped.
- Includes moderator name, action, target, and notes.
- Used for accountability and transparency.
⚖️ Best Practices
- Be consistent with community guidelines.
- Document every decision with clear notes.
- Stay respectful and impartial.
- When in doubt, escalate to an Admin.